Insurance and Long-Term Care
What is covered by your lifetime warranty?
All the jewellery in our stores are made using the best quality materials and inspected before shipment. At Heiress Diamonds we stand behind everything that we sell and guarantee that all items will be free from any defects of manufacturing at the time of delivery. Our lifetime warranty covers free prong tightening, re-polishing and cleaning services.
In case of a problem with your jewellery or you require additional services that the lifetime warranty does not cover, your jewellery can be sent back to us for evaluation. After inspection, we will notify you about any charges that apply before undertaking any work to service your jewellery.
In case you have more questions or are planning to return your items to benefit from our free lifetime warranty or needs extra repair work to service your jewellery bought at Heiress Diamonds, do not hesitate to contact us.
What are the advantages of Heiress Diamonds compared to the traditional jeweller?
Heiress Diamonds offers a much wider range of diamonds in comparison to classic jewellers. Given that the stones are not in our vault, our expert team is completely independent and unbiased when it comes to choosing the right diamond for you. Comprehensive information and complete transparency allow you to choose the perfect diamond. Our service offerings, such as a 15 days return policy and 15 days ring size adjustment, are virtually never received by traditional jewellers.
Through our inter dealer business model we have managed to keep our prices attractively competitive.
What is the Heiress Diamonds best price guarantee?
At Heiress Diamonds we believe that we can offer you the best diamond prices on the market. Therefore, we guarantee: If you are unlikely to find the same diamond at another supplier cheaper, we undercut this price by 1% or a maximum of 50 Dollars. This guarantee applies to offers with comparable conditions. * Terms and Conditions applied (Click Here)