Can I order through your website?

Definitely. Our loose diamonds, fine jewellery, and engagement rings are available for purchase online via our secure checkout process.

Can I custom design an engagement ring?
Yes. If you are interested to custom design your individual engagement ring or jewellery, you may checkout our ring builder (Click here) or Email us at beststones@heiress.diamonds for further inquiries. Learn more about custom designing your own engagement ring. You can also call customer service 24/7 for any inquires.

What if I need help placing an order?

Please contact us on this toll free number XXXXXXX or email us at beststones@Heiress.Diamonds any time of the day or week in case you need help placing an order.

What if I have a question about my order, want to change it, or need to cancel it?

Contact us on this Customer Service number XXXXXXXXX any time of the day of week or send an e-mail to beststones@heiress.diamonds for questions about your order.

I'd like to place an international order. Do I pay customs fees to Heiress Diamonds or to the shipping forwarder?

We provide complimentary international shipping to selected countries (Click her to view the list ). The moment your package arrives in your home country, the courier will contact you to collect any duties or taxes. Shipping is undertaken through Fedex International Priority or Malca Amit for the orders that are above $500 in value.

How do I find my ring size?

A number of methods are available for determining your ring size or that of your loved one. Suggestions:
Size for yourself:

  1. Cut a thin slip of paper.

  2. Wrap it around the base of the finger you're planning on wearing the ring.

  3. Mark where the paper overlaps with a pen and measure the length in millimeters.

  4. Click here to download and print our guide to scale. Use a calculator to divide the length you measured by 3.14. That number will correspond with a ring size on the chart!

(For example: If you measured 60 mm around your finger, you'll get 19 mm. Find that number on the chart and it's a size 9.)

Size for someone else:

  1. Find a ring your giftee has recently worn on the finger you're intending to size.

  2. Rest the ring over our printable chart. The ring should cover the line so that the outside of the black circle touches the inside of the ring.

Measuring your Ring Size with a Ring Sizer From a Local Jeweler. Can my Jeweller get my ring size?

This is regarded as the most preferred way of getting the size of your ring accurately and correctly. We recommend this option because of the accuracy and convenience that it obtained with getting the size of your ring.

What if I don't order the correct ring size?

Every client is entitled to one free ring resizing within a period of 7 days from the purchase day. Returns will be done within three days via Maca Amit for free. Also remember that the client is responsible for the return shipping, handling as well as insurance costs, which will not be compensated. You have to use a traceable shipping service as well as purchase shipping insurance since we cannot guarantee the receiving of your returned item devoid of proof of shipment having a tracking number.

Can you engrave my jewellery?

Of course, we will be delighted to personalise your jewellery with a inscription for FREE. However, remember that there will be a $50 re-polishing cost in the event that the engraved item is returned.

If I purchase an engagement ring and a loose diamond, do I have to pay extra to have the diamond set into the ring?

Certainly not! Actually, We suggest that you select your diamond discretely - this is what makes your jewellery exceptional!

Is the name Heiress Diamonds going to be inscribed inside my ring like I see in the pictures online?

No. Your ring will only be stamped with the metal type (18kt or Platinum)