Where do you ship diamonds?

We currently ship diamonds to most countries. If your country is not listed in shipping list in the checkout section, please contact our customer service for special arrangements. We deliver to your home or business addresses. Please note that we do not ship to P.O Box address as we require signature upon delivery.

Click here for a complete list of countries that we serve.

What is the cost of shipping?

Heiress Diamonds provides fast, free shipping on all order destinations, regardless of order amount.

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Click here for a complete list of countries that we serve.

I'd like to place an international order. Do I pay customs fees to Heiress Diamonds or to Shipping forwarder?

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex or Malca Amit and usually takesThree to Four days.

Can I ship to an address that is different from my billing address?


How long after I order will my item be shipped?

To allow time for proper inspection by our gemologists, loose diamonds are shipped ????? days after payment. All shipping is FedEx Priority or Malca Amit. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of that item.The timeline might vary for customised items. Shipping ranges are located on the detail page for each item. Please note: Overnight Friday packages arrive on Monday.

Are you a "drop-shipper"?

Every item sold by Heiress Diamonds is inspected by our quality control department prior to shipment to ensure care and satisfaction.

What if I need an item sooner than the date listed on the website?

Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team. We do have a selection of jewellery items in stock ready for purchase. For more information please contact us at xxx-xxxx or email us at Beststones@heiress.diamonds

Are your shipments secure?

Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

What if my jewellery gets lost during shipment?

Heiress Diamonds takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.